Shipping Policy

Effective: June 10, 2026

We currently ship within the United States only.

Order processing

Orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Shipping rates and delivery estimates

Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method. Estimated delivery timing is shown at checkout.

Please note that delivery estimates begin after an order has been processed. Shipping carriers may experience delays that are outside of our control.

Address accuracy

Please review your shipping address carefully before placing your order. Alcima is not responsible for delays or delivery issues resulting from an incorrect or incomplete address.

Lost, delayed, or damaged packages

If your package appears lost, delayed, or arrives damaged, please contact us at support@alcima.com and include your order number. We’ll work with the shipping carrier to help resolve the issue.

Changes and cancellations

Because we begin processing orders promptly, we can’t guarantee changes or cancellations after an order has been placed. Please contact us at support@alcima.com as soon as possible if you need help with an order.