Privacy Policy

Effective Date: August 10, 2026

ALCIMA (“ALCIMA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit alcima.co (the “Site”), make a purchase, sign up for our newsletter, or otherwise interact with us.

ALCIMA is a wellness-focused activewear brand built on mindful consumption, clean materials, comfort, and movement. We aim to be transparent—about what we make and how we handle your data.

1. What This Policy Covers

This policy applies to information collected through:

  • Our Site and any pages that link to this Privacy Policy
  • Our checkout and customer account experience
  • Our email and SMS communications, where applicable
  • Customer support interactions

2. Information We Collect

We may collect the following categories of information:

Information You Provide

  • Name
  • Email address
  • Shipping address and billing address
  • Phone number
  • Account information, such as login details, if you create an account
  • Customer support messages and any information you choose to share
  • Marketing preferences and newsletter sign-ups

Purchase and Payment Information

We collect information related to your purchases, including order history, items purchased, order value, and returns or exchanges.

Payment-related information, such as card details, is processed securely by third-party payment providers. We typically receive confirmation details, such as payment status and limited transaction identifiers, rather than full payment card numbers.

Information Collected Automatically

When you browse our Site, we may automatically collect:

  • Website activity and browsing behavior, including pages viewed, clicks, time on site, and referring or exit pages
  • Device and browser information, including IP address, device identifiers, browser type, and operating system
  • Cookies and analytics data, as described in the “Cookies & Tracking Technologies” section below

3. How We Use Your Information

We use personal information to:

  • Process orders and payments, fulfill purchases, and deliver products
  • Provide customer support and respond to requests
  • Manage returns and exchanges, including free returns and exchanges within 30 days where eligible
  • Personalize your experience, such as remembering preferences
  • Send service messages, including order confirmations, shipping updates, and policy updates
  • Send marketing communications if you opt in, including product drops and early access
  • Run analytics to understand how our Site performs and how customers shop
  • Improve our products and experience, including fit, comfort, and quality
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations and enforce our Terms

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share information with trusted third parties that help us run our business, such as:

  • Payment processors to securely process transactions
  • E-commerce and fulfillment partners to process orders, ship products, and manage returns
  • Analytics providers to understand Site usage and improve performance
  • Email marketing platforms to send newsletters and updates you opt into
  • Advertising platforms to measure campaigns and show relevant ads, where enabled
  • Customer support tools to manage inquiries

We may also share information:

  • If required by law, regulation, legal process, or governmental request
  • To protect the rights, safety, and security of ALCIMA, our customers, or others
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets

5. Cookies & Tracking Technologies

We use cookies and similar technologies, such as pixels and tags, to:

  • Keep the Site functioning, including cart and checkout functionality
  • Remember preferences
  • Understand traffic and usage patterns
  • Measure marketing performance

You can control cookies through your browser settings. If you disable cookies, some Site features may not work properly.

6. Marketing Choices

You can opt out of marketing emails at any time by:

Even if you opt out of marketing, we may still send you transactional or service messages, such as order confirmations and shipping updates.

7. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Opt out of certain marketing or advertising-related processing

To make a request, contact info@alcima.com. We may need to verify your identity before responding.

8. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including to fulfill orders, provide support, comply with legal obligations, and resolve disputes.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data with care.

10. Children’s Privacy

Our Site is not intended for children under 13, or the age defined by local law. We do not knowingly collect personal information from children.

11. International Visitors

If you access the Site from outside the United States, your information may be processed in countries where data protection laws may differ from those in your location.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date.

13. Contact Us

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Questions or requests? Contact us at:

Email: support@alcima.com

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