Refund & Return Policy

Effective Date: June 10, 2026

We want you to feel confident in what you wear—on the mat, on the track, and in everyday life. If something isn’t right, we’ll make it right.

Free Returns & Exchanges

We offer free returns and exchanges within 30 days of purchase for eligible items.

Eligibility

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in original condition.
• Tags must be intact.
• Items must be returned within 30 days of purchase.

If you’re unsure whether your item qualifies, please contact us—we’re happy to help.

How to Request a Return or Exchange

If you have an account, log in and follow the prompts in your order to request a return or exchange through our portal.

If you need help, or if you can’t access the portal, please contact us at info@alcima.com before sending anything back.

Exchanges

Exchanges are available for eligible items within 30 days.

If your requested size or color is unavailable, we can offer an alternative option or process a refund.

Refund Method

Approved refunds are issued to the original payment method.

Refund Timing

Once your return is received and inspected, refunds are typically processed within 10 business days.

Your bank or payment provider may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery to report the issue.

Email info@alcima.com with:

• Your order number
• A brief description of the issue
• Photos, if possible

Final Sale Items

Items marked final sale are not eligible for return, exchange, or refund, except where required by law.

Return Shipping

Returns and exchanges are free for eligible items within 30 days.

If a return is not eligible, you may be responsible for shipping costs.

Condition of Returned Items

We may refuse returns that show signs of wear, washing, alteration, or missing tags.

Please package returns securely to protect items during transit.