Frequently Asked Questions

How much is shipping?

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Shipping is free on all orders over $150. Standard shipping rates apply for orders below this amount and are calculated at checkout.

Orders & Shipping

Most orders ship within 1–2 business days. Delivery times vary by destination and will be estimated at checkout.

How long will my order take to arrive?

Orders & Shipping

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We ship domestically across the US and will offer international shipping in the near future.

Where do you ship?

Orders & Shipping

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Once your order ships, you will receive a separate email with a tracking number to track your order.

How do I track my order?

Orders & Shipping

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Can I return or exchange an item?

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Yes, eligible items can be returned or exchanged. Please review our full Returns & Exchanges policy at checkout or in your order confirmation. 

Returns & Exchanges

What is your return/exchange policy?

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We want you to love your activewear! If you're not satisfied, we offer free returns and exchanges within 30 days of purchase. Items must be unworn and have the original tags attached.

Returns & Exchanges

How do I start a return or exchange?

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Log in to your account, select the order, and follow the prompts to request a return or contact us.

Returns & Exchanges

What is your cancellation policy?

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Unfortunately, we can’t make changes or cancel an order after it’s been submitted.

Returns & Exchanges

Where can I find care instructions for my item?

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Care instructions are included with every product and listed on each product page. For general care tips, visit our Resources page.

Product & Care

Will sustainable activewear compromise on style or performance?

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Not at all! ALCIMA activewear is designed with both style and high-performance functionality in mind. Advanced eco-friendly fabric technologies provide the comfort, flexibility, and durability needed for intense workouts, all while ensuring your pieces can withstand wear and tear over time.

Product & Care

How do I care for my activewear to ensure it lasts?

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Our eco-friendly, high-performance fabrics are designed to maintain their comfort, flexibility, and durability through intense workouts and regular wear. To ensure durability, wash inside out in cold water with a mild detergent either by hand or gentle cycle. Air dry to preserve fabric, save energy, and avoid shedding. Avoid fabric softeners and bleach to maintain performance and longevity,

Product & Care

What certifications do your products have?

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All certifications are listed on our Sustainability page. We’ll update with new certifications as we grow.

Sustainability & Certifications

Are your materials and dyes safe?

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Yes. All fabrics and dyes are OEKO-TEX® STANDARD 100 certified and meet rigorous eco-friendly standards.

Sustainability & Certifications

What does "sustainable activewear" mean at ALCIMA?

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At ALCIMA, sustainability means we prioritize the health of our planet and the well-being of people throughout our entire supply chain. This includes using eco-friendly materials, ensuring ethical manufacturing processes with fair wages and safe working conditions, and promoting a circular fashion system.

Sustainability & Certifications

What materials do you use in your activewear?

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We select high-quality, eco-conscious materials that minimize environmental impact. Our activewear is primarily made from materials such as GOTS-certified organic cotton, recycled polyester (made from post-consumer plastic bottles), Repreve (recycled nylon and recycled polyester) and other innovative. The specific materials for each item are listed on the Shop page. You can also find more information about our fabrics in the sustainability tab.

Sustainability & Certifications

How can I be sure your products are ethically made?

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Transparency is important to us. We work with certified manufacturers and suppliers who adhere to rigorous standards such as GRS (Global Recycling Standard) and GOTS (Global Organic Textile Standard). These certifications ensure fair wages, no child labor, and environmentally sound practices and processes. You can learn more about our certifications on our "Sustainability" page.

Sustainability & Certifications

Are your packaging materials eco-friendly?

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Yes, we are committed to sustainability from start to finish. Our packaging is minimal and made from 100% recycled and biodegradable materials. We use compostable mailers and avoid single-use plastics.

Sustainability & Certifications

How do I find my size?

Refer to our Fit & Size Guide on the Resources page for measurements and tips on getting the right fit.

Sizing & Fit

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Will you restock sold-out items?

We restock core essentials regularly. Sign up for our newsletter to get early access to new drops and restocks.

Additional FAQs

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Can I purchase a gift card?

Gift cards are coming soon!

Additional FAQs

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Do you offer custom orders or collaborations?

For partnership or collaboration inquiries, please contact us directly.

Additional FAQs

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What can I do with my old or worn-out activewear when I'm done with it?

We encourage responsible disposal through donation, repurposing, or recycling. Additionally, we will soon be rolling out a circularity program. This will help us close the loop on textile waste.

Additional FAQs

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On orders over $150

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